I’m OK app · questions and support
What to know before deciding together
The key answers for the person checking in and their loved one, without technical shorthand or exaggerated promises.
Getting started
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First, explain the plan to each other
Both of you need to understand the purpose and want to take part. Start by explaining check-ins, rather than installing the app.
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Download the iPhone version
For the public version, each person needs their own iPhone with iOS 15.1 or later, the I’m OK app and an internet connection. If either of you uses Android, contact support.
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Set a plan and invite a loved one
The person checking in chooses the time and waiting period. The invited loved one creates their own account and accepts the invitation.
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Test notifications together
Check a check-in and notifications on both phones. This tests the current setup but does not guarantee every future delivery.
Common questions
What is the I’m OK app?
A tool for simple daily check-ins between a person checking in and their loved one. The person sets a check-in plan and checks in with one tap. If they still have not checked in after the waiting period, the app may try to alert a loved one in their circle.
Link to this answerWhat does each tap confirm?
It sends an “I’m OK” confirmation, indicating that the person has checked in today. The confirmation records an action in the app; it does not by itself establish health or actual safety.
Link to this answerWho sets the time and chooses whom to invite?
The person checking in. They choose the time, waiting period and people to invite in their plan. An invited person becomes a loved one in the circle only after accepting. The plan can be changed, paused or ended, and a loved one can be removed from the circle.
Link to this answerWhat happens when a check-in is missing?
After the chosen waiting period, the app may try to alert a loved one in the circle. They use their own judgment to decide whether to call, send a message or check in another way. The person may have forgotten, be asleep, be away from their phone or have a technical problem; a missing check-in alone does not prove danger.
Link to this answerDoes a loved one receive a message after an ordinary check-in too?
Check-ins are visible to loved ones in the circle. A phone notification after an ordinary check-in depends on the settings chosen by the person checking in. For a missing check-in, the app may try to send an alert after the waiting period.
Link to this answerIs the app an emergency or medical service?
No. The app does not monitor health, detect falls or dispatch help, and it does not guarantee alert delivery or a loved one’s response. In immediate danger in the Czech Republic, call 112 or the ambulance service on 155.
Link to this answerDoes the app track location?
No. The app does not use the phone’s location or monitor anyone continuously or in the background.
Link to this answerCan I download the app publicly?
I’m OK for iPhone is available free from the App Store in Czechia. Each person creates their own account and a loved one must accept the circle invitation. Public download for Android is not available yet.
Link to this answerDo I pay for current use?
This version is free. It includes one daily check-in, up to three loved ones in your circle and seven days of history. No purchase or subscription is required in this version.
Link to this answerWhat does the loved one need to do?
They must explicitly accept the circle invitation, understand their role and check that notifications can reach their phone. They do not have to be constantly available, and the app does not guarantee that they will respond to an alert.
Link to this answerHow can I stop using the app and delete my account?
Either person can stop using the app. Delete your account in the app’s settings or ask for help at support@getimok.com. Access is disabled, and subsequent deletion follows the privacy policy and legal obligations.
Link to this answerCan someone under 18 use the app?
No. The app is intended only for adults aged 18 or older.
Link to this answerWhich phones do we need?
For the public version, each person needs their own iPhone with iOS 15.1 or later, the I’m OK app and an internet connection. If either of you uses Android, contact support.
Link to this answerWhat if my notifications are turned off or silenced?
Disabled notifications, focus mode, battery saving or system settings may prevent an alert from appearing or making a sound. Review the settings on both phones and test delivery together. A quiet phone or the absence of an alert does not confirm that the other person has checked in or is safe.
Link to this answerWhat if the phone is offline or the battery is flat?
Without a connection, a check-in may stay saved on the phone, waiting to be sent. Saving is not confirmed delivery, and the loved one may not see it yet. If the sending result is unclear, do not rely on the tap alone: check the status in the app and contact each other another way if needed. A phone with a flat battery cannot send check-ins or receive alerts.
Link to this answerWhat is the waiting period?
It is extra time after the scheduled check-in time. Only if the check-in is still missing after this period may the app try to alert a loved one. For example, a 9:30 check-in time with a 30-minute waiting period means a possible alert after 10:00. The person checking in sets both the time and the waiting period.
Link to this answerCan I pause the schedule for a holiday?
Yes. The person checking in can change, pause or end the schedule. Discuss the change together and review the settings on returning. A paused schedule does not confirm that someone is okay.
Link to this answerCan more than one loved one join a circle?
In the current free version you can invite up to three loved ones. The person checking in chooses each person, and each must accept the invitation. An additional loved one does not guarantee delivery or a response.
Link to this answerWhich countries and languages are supported?
The app, website and email support are available in Czech and English. Current access is for adults in the Czech Republic; the English website does not mean availability in other countries.
Link to this answerAre you planning support for children and teenagers?
We are considering support for people under 18 in the future. It is not offered today: the app is for adults aged 18 and over only. Any expansion will need its own terms and appropriate privacy protections; no date has been set.
Link to this answerDoes a check-in guarantee my parent is safe?
A check-in records an action in the app, not someone’s health or actual safety. Alerts may be delayed or fail to arrive. The app does not detect falls or dispatch help.
Link to this answerEmail support
Write to us
Support is available by email in Czech and English. It is not a round-the-clock or emergency line, and we do not currently promise a specific response time. We will handle your message as soon as possible.
Support is not available around the clock and is not an emergency service. Do not send passwords, SMS codes, full notification identifiers, precise location or unnecessary health data.
For a technical question, include your phone type, app version and a brief description of the problem. Attach a screenshot only if it contains no sensitive data.
What you need to know
A missing expected check-in does not mean something has happened. The app may try to alert a loved one in the circle. They decide whether to call or get in touch another way.
The I’m OK app is not an emergency service, medical device, fall detector or replacement for professional care. It does not continuously monitor anyone or dispatch assistance. Reminders and alerts may be delayed or fail to arrive. There is no guarantee that a loved one will see or respond to an alert.
In immediate danger in the Czech Republic, call 112 or 155 and do not wait for the app or support.