Terms of service

1. Acceptance of the terms

By using the I’m OK mobile application (the “app”), you agree to these terms. If you do not agree, do not use the app.

We may change these terms. We will give reasonable notice of a significant change before it takes effect. Continued use after a change takes effect constitutes acceptance of the new wording, unless applicable law requires a different process.

2. What the service does

The app primarily allows you to:

• set up a daily check-in and check in with one tap;
• invite an adult loved one to your circle; they become a circle member only after accepting the invitation;
• show check-ins to loved ones in the circle and try to alert them when an expected check-in is missing;
• view a limited check-in history;
• where available, record an optional voice message that is automatically transcribed;
• where available, send a “Please call me” request on a best-effort basis, without a guaranteed response.

The app is for ordinary communication between people who know each other. It is not intended for emergency supervision or medical care.

3. Eligibility

You must be over 18, have capacity to enter into this agreement and use the app lawfully. The public free iPhone version is available on the Czech App Store. Each person uses their own account and a loved one must accept the circle invitation.

4. Account

An account is required to use the app. You agree to provide accurate information, protect your sign-in credentials, promptly report unauthorised access and take responsibility for activity through your account to the extent permitted by law.

5. Voluntary participation and circle roles

• The person checking in decides the time, waiting period, invited loved ones and sharing.
• A loved one is someone invited by the person checking in. They must explicitly accept before becoming a circle member and gaining access to check-ins or alerts.
• The role of loved one does not itself create professional care, round-the-clock standby or a legal duty to respond.
• Neither an invitation nor its acceptance creates a duty to be constantly available or guarantee a response.
• The person checking in can remove a loved one from the circle; the loved one can leave. Both can stop using the app.
• You must not use the app for coercion, covert surveillance or collecting personal data without consent.

6. Acceptable use

You must not use the app unlawfully, to harass or harm others, to make deliberately misleading confirmations, gain unauthorised access, disrupt operations, obtain source code contrary to law or replace an emergency or medical service.

7. Your content

You retain ownership of messages and voice recordings. You authorise us to process and transmit this content only as needed to provide the service. You are responsible for ensuring that it does not violate the law or others’ rights and is not harmful or abusive.

8. Reminders and alerts

Delivery depends on connectivity, phone settings, battery, operating system and external providers. Alerts may be delayed or fail to arrive. Each user is responsible for enabling notifications and testing them together.

A “Please call me” message or missed check-in alert is not a continuously assessed request for help. Nobody monitors these around the clock or accepts a duty to respond, and the app does not contact emergency services.

Check-in requests, arrival check-ins, urgent-help coordination and precise location are not part of the version currently being made available. They may be introduced only after separate product, privacy, safety, legal, accessibility and reliability reviews and an update to these terms.

9. Current availability

I’m OK for iPhone is available free from the App Store in Czechia. This version includes one daily check-in, up to three loved ones in your circle and seven days of history. No purchase, subscription or trial is required. Public download for Android is not available yet. The operator may request feedback and temporarily pause or end the service. We will try to notify users of a significant planned restriction where reasonably practicable. Do not rely on the app in safety-critical situations.

10. Future subscriptions

Nothing can be purchased at the current stage. If the extended version is enabled later, it will be an automatically renewing monthly or annual subscription through the App Store or Google Play, without a free trial, family plan, referral reward or paid add-ons. The store will show the binding local price before purchase.

• The extended version may be purchased for your own account, or a loved one who has accepted an invitation may pay for one specific account; the person checking in retains authority over sharing and consent.
• The subscription belongs to the selected account and is not a transferable gift or family sharing.
• Renewal stops only when cancelled through the App Store or Google Play account. Deleting an app account does not itself cancel the subscription.
• After cancellation, access usually remains until the end of the paid period; refunds and other states follow the verified store status.

11. No warranty

The app is provided “as is” and subject to availability. To the extent permitted by law, we do not guarantee uninterrupted, completely secure or error-free operation, or the accuracy or reliability of all information. We expressly do not warrant suitability for emergency, medical or other safety-critical use.

12. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of data or opportunity, failure to detect or address an emergency, or reliance on the app for emergency or medical purposes. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable consumer law. Subject to those rights, total liability will not exceed the amount you paid us in the preceding 12 months, if any.

13. Termination and deletion

You can delete your account at any time in the app’s settings. We may suspend or terminate access for a breach of these terms, a threat to the service or verification during gradual access. After termination, the right to use the app ends and we handle data according to the privacy policy. Provisions that by their nature should survive termination remain in effect.

14. Changes to the service

We may change, suspend or end the service or part of it. This does not limit rights that cannot be excluded under consumer law.

15. Governing law and disputes

These terms are governed by Czech law without depriving consumers of mandatory protections under the law of their habitual residence. We recommend contacting support first. Disputes may be heard by the court competent under applicable law; these terms do not limit mandatory consumer or regulatory remedies.

16. Final provisions

If a provision is unenforceable, the others remain effective. These terms and the privacy policy form the agreement for using the app.

17. Contact

Michal Rehak, registration number 74573667, Prague 5, Czech Republic
support@getimok.com · Questions and support