How can we help?
Find answers to common questions or get in touch with our support team.
Getting Started
Download the App
Download I'm OK from the App Store (iOS) or Google Play (Android). It's free!
Create Your Account
Sign up with your phone number or email. Enter your name so contacts know who you are.
Set Your Schedule
Choose your daily check-in time (when you'll get reminded) and grace period (how long before contacts are alerted if you miss).
Invite Contacts
Add family members or friends who should receive your check-ins. Enter their email and they'll get an invitation.
Check In Daily!
Each day, tap how you're feeling. Your contacts will be notified that you're OK. That's it!
Frequently Asked Questions
What is I'm OK?
I'm OK is a simple mobile app that lets you send daily check-ins to family and friends with just one tap. It's designed to give your loved ones peace of mind by letting them know you're OK each day.
How does the check-in work?
Each day at your chosen time, you'll receive a reminder notification. Open the app and tap how you're feeling (from 'I'm OK' to 'I need help'). Your contacts are instantly notified. If you miss your check-in, contacts are alerted after your grace period.
Is this an emergency service?
No. I'm OK is NOT an emergency response service, medical monitoring device, or substitute for professional care. It's designed for daily peace-of-mind communication. For medical emergencies, always call your local emergency services (e.g., 911).
How do I add contacts?
Go to 'My Contacts' in the app, tap 'Invite Contact,' and enter their email address. They'll receive an invitation and must accept it before they start receiving your check-ins.
What happens if I miss a check-in?
If you don't check in within your grace period (which you set, from 30 minutes to 4 hours), your contacts receive an alert that you missed your check-in. You can also send a 'late check-in' at any time to let them know you're OK.
Can I record a voice memo?
Yes! When checking in, you can optionally record a short voice message (up to 60 seconds). The audio is automatically transcribed, and the transcription is shared with your contacts.
How is my data protected?
Your data is encrypted in transit and at rest. We only share your check-ins with contacts you explicitly invite. Voice memo audio is automatically deleted after 7 days. Check-in history is retained for 90 days. You can delete your account and all data at any time.
Is the app free?
Yes! I'm OK is free to download and use. There are no subscriptions or in-app purchases required for the core features.
What devices are supported?
I'm OK is available for iOS (iPhone) and Android devices. We recommend keeping your app updated to the latest version for the best experience.
Can I change my check-in time?
Yes! Go to Settings in the app to change your daily check-in time and grace period. You can adjust these at any time.
Still need help?
Our support team is here for you. We typically respond within 24 hours.
When contacting us, please include:
- Your device type (iPhone, Android)
- App version (found in Settings)
- A description of the issue
- Screenshots if applicable
For Emergencies
If you or someone you know is experiencing a medical emergency, do not rely on this app. Call your local emergency services immediately (911 in the US, 999 in the UK, 112 in the EU).